Last updated: 3 July 2025
1. Who we are & how to contact us
Official Events (“we”, “us”, “our”) operates the website https://www.officialevents.uk.
For any privacy-related questions or requests, please contact us at: team@officialevents.uk
2. What personal data we collect
- Directly from you: name, email address, phone number, ticket purchase details, and any information you provide via contact forms, newsletter signups, or communications with us.
- Automatically: IP address, browser type, device data, and site usage information collected via cookies and analytics tools.
3. How we use your data
- To operate and maintain our website and services.
- To process event bookings and ticketing.
- To respond to your enquiries and provide customer support.
- To send you updates, event information, and marketing communications if you have opted in.
- To improve site functionality and user experience.
- To prevent fraud and ensure website security.
4. Sharing your data with third parties
We may share your data with trusted service providers such as payment processors, email marketing platforms, analytics providers, and hosting services as necessary to provide our services. We do not sell your personal data. We may also disclose information where required by law or to protect our rights.
5. Cookies and tracking
We use cookies to track website performance, analyse traffic, and personalize user experiences. You will be given the option to accept or reject non-essential cookies when visiting our website. You can also manage your cookie preferences through your browser settings.
6. Data storage & transfers
Your personal data is securely stored in the UK or EEA. Where data is transferred outside these regions, we ensure it is protected using appropriate safeguards such as Standard Contractual Clauses.
7. Data retention period
We only retain your data for as long as necessary for the purpose it was collected. Ticketing and enquiry records may be retained for up to 3 years. Analytics and cookie data is typically retained for up to 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access your personal data
- Correct inaccurate or outdated data
- Request deletion of your data
- Restrict or object to certain data processing
- Receive a copy of your data in a portable format
- Withdraw your consent at any time (where applicable)
To exercise your rights, please email team@officialevents.uk.
9. Children
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us to have it removed.
10. Updates to this policy
We may update this Privacy Policy periodically to reflect changes in legal obligations or service practices. Updates will be posted on this page with a new “Last updated” date.
11. Complaints
If you are unhappy with how we handle your data, you may contact us at the email above or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.